This privacy policy explains how Explore Singapore Tours handles personal data for its website and booking-related services. It follows the data lifecycle from collection through use, disclosure, retention, and deletion.
We may collect name, email address, phone number if provided, inquiry message, tour date and group details, and any accessibility or dietary information you choose to share. We also process server request metadata and browser or device information needed to operate and secure the site.
Most personal data comes directly from you through the contact form, email, phone, or other booking-related communication. Technical data is generated automatically when you access the site, including information needed for delivery, security, and basic recordkeeping.
Essential cookies support core site functions such as page delivery, form handling, and security checks. Preference cookies store privacy choices so the site can remember them on later visits. We do not confirm the use of analytics or marketing cookies.
We use only essential cookies and cookies that remember privacy preferences. If your browser blocks or removes cookies, some site functions may not operate as intended, but the site can still be viewed in a limited form.
We use personal data to respond to enquiries, review tour dates and group details, confirm routes, manage booking payment, carry out equipment and weather checks, provide guided photo walk services, and offer location recommendations. We also use data to operate the website, maintain security, and keep records needed for administration and legal compliance.
We may share data with service providers that support website hosting, technical delivery, security, and communication handling. These recipients may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required by law, court order, or lawful request from a public authority. Disclosure may also occur where needed to establish, exercise, or defend legal claims, or to protect the security and integrity of the website and related records.
Privacy rights lifecycle
You may ask whether we hold personal data about you, request correction of inaccurate details, or seek deletion where the data is no longer needed and no legal reason requires continued retention. You may also object to or limit certain processing where applicable under Singapore law or other relevant rules.
To protect privacy, we may ask for enough information to confirm your identity and understand the request. We then review the request, apply any legal exceptions that may be relevant, and respond through a reasonable service process.
We keep personal data only for as long as it is needed to respond to enquiries, manage bookings, maintain security, meet legal obligations, or resolve disputes. When data is no longer required for those purposes, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy text on the website and may use reasonable notice methods where appropriate. The revised version applies from its stated effective date and replaces earlier versions for future processing.
Use the contact details below for questions about this policy or the handling of personal data.
